We are proud to offer remote assistance to our business and residential customers through our secure Remote Control Tool agent. This agent runs one time on your computer and for the duration of the remote session only, leaving no bulky applications behind. Once your session is complete, the agent is inactivated.

  To get started, contact our Help Desk at (800) 835-9003 or (734) 757-6460 to start a remote service session  

If you need to purchase time, you may do so below before contacting our Remote Service Technician.


RemoteSupportAgent.exe Click to Start

1/4 Hour Remote Session Time ($25 per 15-Minute Block)

Remote Session Time is billed in quarter-hour increments.  A quarter-hour is 15 minutes. A single 15 minute session will cost 1 block of time.  A 20 minute session will cost 2 blocks of time because it is over 15 minutes for example.

¼ Hour Remote Session




Purchase Time: